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  1. W Concept USA
  2. Returns

Returns

Returns

  • I didn’t receive my return label / Where can I find my return label?
  • How do I know if my return process has been completed?
  • How much is the return fee?
  • What is your return policy?

Refunds

  • My return has not been refunded yet — when will I receive my refund?

Exchanges

  • Can I change the size or color after placing an order?
  • Is your item too big or small? Can I exchange my order?

Wrong / Damaged Products

  • What should I do if I received the wrong/damaged product?
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