Ethan_wconcept

Happy Birthday! To receive your birthday coupon, please make sure you have a W Concept account and your date of birth is updated in your profile. Once your birthday is registered, the coupon will b...

Yes. W Points will expire after 12 months from the date you receive the points. To keep your points active, you must earn or redeem points at least once within a 12-month period. Any points not use...

Your level is determined based on your total spending from January 1, 2024 onward.Once you reach a level, you will retain that level and have access to its perks for as long as you remain in the pr...

You are automatically enrolled in the W Concept Loyalty Program when you create an account.There is no fee and no minimum purchase requirement to join. If you created your account on or after Sep...

The W Concept Loyalty Program is our way of showing appreciation to our customers.By creating an account, you can earn W Points through eligible activities such as making purchases and leaving revi...

Points are typically issued within 7–21 days after the delivery date of your order. In most cases, points will appear automatically once the return period has passed and the order is confirmed as c...

You can check your point balance, current status, and reward history by going toMy Account > Loyalty Dashboard. If you need assistance locating your points, please contact us at hello@wconcept.com.

You can redeem W Points for discounts when placing an order.Points can be applied in your shopping cart during checkout. You may use any available points, with 100 W Points = $1 USD. If you need as...

You may see different prices for the same item on W Concept.Pricing can vary depending on the seller, the country of origin, and other factors such as import costs or operational differences.

Are some of your items missing from your shipment? Did you only receive part of your order? We understand your frustration with missing items. Don't worry, we didn't forget!   We want our customers...