Returns Policy

Eligibility

All returns must meet the conditions below to receive a refund:

• Request a return within 7 days from the delivery date of your last item

• Items must be new, unused, unwashed, undamaged, and in original packaging

• All tags, dust bags, garment bags, protective films, and brand packaging must be included

• Shoes must be returned in original shoebox, placed inside a shipping box

Items that are used, worn, washed, altered, soiled, stained, damaged, or missing original packaging will not be accepted and will be returned to the customer.

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Non-Returnable Items

The following items cannot be returned:

• Beauty & skincare

• Home & lifestyle items

• Underwear & swimwear

• Pierced jewelry

• Items marked Final Sale or discounted 50%+

• Items priced under $50 USD

• Made-to-order / special order items

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Return Window

• Return request must be submitted within 7 days of delivery

• Items must be shipped within the instructed timeframe after approval

• Late returns are not accepted and will be sent back to the customer

Faulty or damaged items may be reported within 30 days of delivery.

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Return Fees

UPS is the exclusive return carrier worldwide.
Return fees apply per label/RMA created.

Region	Return Fee	Shipping Deducted if Final Cart < Threshold
United States	$12 USD	+$12 USD
International	$24 USD	+$12–$15 USD
Japan	¥1,200	+¥600
Thailand	฿500	+฿300
Vietnam	₫200,000	+₫200,000

If multiple labels are created and used, a return fee will apply per label.
Refused packages are subject to a $12–$24 restocking fee.

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Refunds

• Processed within 1–5 business days after return arrival & inspection

• Refunds may take 1–5 additional business days to appear depending on bank

• You will receive a confirmation email once processed

• Duty & VAT are non-refundable

• Sales tax and product price are refundable (if eligible)

• If W Points were used, points will be refunded first

• In certain cases (refund restrictions, system failures), a refund may be issued as W Points

W Points are valid for 1 year from re-issuance.

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Exchanges

We do not offer direct exchanges.
To receive a different item or size, please submit a return and place a new order.

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Frequent Returns

To maintain a fair shopping environment, customers who repeatedly return orders may be restricted from future returns or purchases at our discretion.

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Cancellations

• Orders may be canceled only before shipment

• Once an item is marked Shipped by Brand, cancellation is not possible

• Refused packages will incur a $12–$24 restocking fee

• Final sale / made-to-order items cannot be canceled

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Damaged or Faulty Items

If an item arrives damaged, defective, or incorrect:

• Contact customer service within 30 days

• We will reimburse shipping and return fees for valid claims

• A full refund will be issued after inspection

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How to Return

Customers must submit a return request through:

• My Orders (registered users), or

• Track Order page (guest checkout)

Once approved:

• U.S. customers: drop off at UPS with label/QR code

• International customers: UPS pickup will be arranged

• Return label must be printed in advance

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Final Sale Policy

• Special orders, made-to-order items, Final Sale products, and items discounted 50% or more are final sale and not eligible for return or cancellation.

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Need Help?

For assistance, please contact us at [e-mail] or live chat.